Support

 

Maintenance & Support

 

Manage and support a healthy I.T. infrastructure - maintenance isn't just about fixing problems, but eliminating them in the first place.

 

ASC understand the importance of identifying potential issues early, and creating an I.T. foundation that is rock solid for your organisation. ASC also know how critical it is that when you do encounter a problem it is fixed quickly and with the minimum impact on your business.

We aim to provide a one-stop-shop that provides you with a clear, defined process for regular maintenance and problem resolution.

Whilst essential to keeping individual devices and the company network up and running, maintenance has become an increasing workload for many companies, with considerable demands on people's time, skills, budget and resources.

In response, more and more organisations are exploring the service partner option - looking to an independent service provider to fulfil or supplement their in-house capabilities.

Support Services

A "single source" maintenance service compliments and supports your I.T. infrastructure. Voice and data networks, servers and the desktop environment, all covered under one contract.

 

· Server support

· Desktop support

· Voice & data networks

· Applications

· Total call ownership

· Vendor independence

· Multi-vendor contracts

· Flexible service schedules

· Variable service level agreements

· 7 day a week support operations

· Logistics

· Multi-vendor services

· Vendor accreditation

· Security cleared

· Vendor escalation